If the fit isn’t quite perfect, we’ve got you. With our14-day Fit Guarantee, you can exchange your Ivory & Ink Brisbane piece or request a refund within fourteen days of delivery. Simply keep the itemunworn, unwashed and with tags attached(including any packaging), and reach out via ourContact uspage to get started. Our team will help with sizing advice, check stock for your exchange, and guide you through the return so it’s quick and fuss-free. Prefer a refund? No worries — once we receive and inspect your return, we’ll process it promptly to your original payment method.

Note that this text is a demonstration example of a response you would add to answer a relevant question.

Tip: Increase trust by being clear, informative and transparent with your customers.

Have further questions? Contact us

We provide free shipping worldwide to 190+ countries. If your address can be entered at checkout, delivery is available. If it can’t be entered, contact us via the Contact us page and we’ll arrange a tailored shipping quote.

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

Spotted a style you love but it’s currently out of stock? No worries! Our Customer Care Team is here to help. Just reach out via our Contact us page, and we’ll check if it’s coming back soon. We’ve got your back!

Before washing and caring for your new Ivory & Ink piece, always check theinstructions on the product page of our website. Some styles might need a bit of extra love due to their delicate nature. If you need more guidance, our Customer Care Team is always here to help.

Note that this text is a demonstration example of a response you would add to answer a relevant question.

Tip: Increase trust by being clear, informative and transparent with your customers.

Sizing can differ by fabric and cut, so please use the Size Guide on each product page. Need a hand? Reach out via Contact us and we’ll help you find your best fit.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.